joya9 b Terms and Conditions

1 Definitions and Interpretation

The words and terms listed below carry specific meanings throughout these terms and conditions. Reading these definitions is essential to understanding the document correctly.

• "Platform" means the joya9 b website, mobile application, and all associated digital services.
• "Member" means any person registered on the platform who holds an account.
• "Account" means a member's personal profile, including their login credentials and associated information.
• "Funds" means the real money deposited into a member's account, separate from any bonus balance.
• "Bonus" means promotional credits granted by joya9 b subject to specific conditions.
• "Wagering Requirement" means the number of times the bonus amount must be bet before any winnings derived from that bonus can be withdrawn.
• "KYC" or Know Your Customer means the process of verifying a member's identity.

2 Eligibility and Registration

2.1 Age Limit and Legal Eligibility

To open an account on joya9 b, a member must be at least 21 (twenty-one) years of age. By registering, the member confirms that they meet this age requirement and that participating in online gaming and betting is lawful in their country or region.

2.2 Single Account Policy

Each member may operate only one account. Creating multiple accounts by the same person, from the same device, or from the same network is strictly prohibited. If this rule is violated, joya9 b reserves the right to close all associated accounts and forfeit any funds held in them.

2.3 Accuracy of Information

Members must provide accurate, complete, and up-to-date information at the time of registration. Providing incorrect or false information may delay the account verification process and could result in withdrawals being blocked or the account being closed. The name, mobile number, date of birth, and payment method must all belong to the same member.

2.4 Identity Verification

As part of the joya9 b KYC process, members may be asked to submit a National ID card, passport, or an equivalent government-issued document. This verification is mandatory for large withdrawals. joya9 b reserves the right to place payments on hold if the required documents are not provided.

3 Account Management

3.1 Protection of Login Credentials

A member's username and password are strictly personal and confidential. This information must not be shared with any third party. The member is solely responsible for any unauthorized use of their account. Use a strong password and change it regularly for security.

3.2 Account Transfer Prohibited

A member may not sell, rent, or transfer their account to anyone else. An account is a personal asset and must always be used only by the registered individual.

3.3 Account Closure Request

If a member wishes to voluntarily close their account, they may notify the support team via live chat or email. Before the account is closed, the member will have the opportunity to withdraw their remaining balance; however, any bonus balance will be cancelled if the related wagering requirements have not been met.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

joya9 b currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳200.

4.2 Withdrawal Rules

Members may withdraw funds via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes. Withdrawals must be made to the same payment method used for the deposit, and the account must be owned by the member.

4.3 Third-Party Payments Prohibited

Members may not deposit or withdraw using another person's payment account. Such activity will be treated as a violation of anti-money laundering policy and the account will be suspended immediately.

4.4 Payment Verification

For large withdrawals or unusual transactions, joya9 b may request additional verification information. The relevant payment may be placed on temporary hold until this process is completed.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, with a wagering requirement of ৳1,000 × 25 = ৳25,000.

5.2 Other Promotions

joya9 b also offers the following promotions, each with its own conditions:

• joya9 b Weekly Reload Reward: 50% of deposit, up to ৳10,000, wagering 20 times.
• joya9 b Slots Festival Bonus: 75% of deposit on slot games, up to ৳15,000, wagering 25 times.
• Cricket Season Deposit Reward: 30% of deposit, up to ৳8,000, wagering 18 times.
• joya9 b Birthday Special Gift: Up to ৳2,000, wagering 10 times, for verified members.
• Refer a Friend and Earn a Bonus: Up to ৳3,000 per successful referral, wagering 15 times.

5.3 General Bonus Terms

• Bonuses cannot be withdrawn directly — they may only be used for betting.
• The bonus portion cannot be withdrawn until the wagering requirement has been completed.
• Members must read the specific terms of the relevant promotion before claiming a bonus.
• Multiple bonuses may not be active at the same time unless specifically stated.
• If a bonus is abused or claimed through fraudulent means, the bonus may be cancelled and the account suspended.

6 Betting and Gaming Rules

6.1 Betting Rules

joya9 b offers sports betting, casino games, live casino, slots, and other gaming activities. Each game or betting market has its own specific rules, which can be found on the relevant game or section page. It is the member's responsibility to read the applicable rules before placing a bet.

6.2 Conditions for Bet Cancellation

joya9 b reserves the right to cancel bets in the following circumstances:

• Incorrect odds are displayed due to a technical error.
• An event or match is cancelled, postponed, or changed.
• Evidence of fraudulent activity is found.
• Multiple bets are placed at a speed that would not be humanly possible.

6.3 Match Fixing and Irregularities

If a member is found to have participated in match fixing, used insider information, or engaged in any other unethical betting activity, their account will be permanently closed immediately and any associated winnings will be forfeited.

7 Prohibited Activities

Engaging in any of the following activities is strictly prohibited on this platform. Violating these prohibitions may result in immediate account closure and forfeiture of the balance:

• Money laundering or using funds from illegal sources.
• Playing using bots, scripts, or automation software.
• Operating multiple accounts by the same person.
• Bonus arbitrage or systematic bonus abuse.
• Fraudulent payment transactions or chargebacks.
• Any attempt to hack or gain unauthorized access to the joya9 b system.
• Spreading false information that damages the reputation of the platform.
• Operating an account using third-party payment methods.

8 Responsible Gaming

joya9 b always encourages members to maintain healthy and controlled betting habits. In line with our Responsible Gaming Guidelines, members can set their own limits and take a self-exclusion break if needed.

• Treat gambling as a form of entertainment, not a source of income.
• Avoid betting money that you cannot afford to lose.
• Do not bet under emotional stress or the influence of substances.
• Contact the support team to set gaming limits (deposit limit, bet limit, session limit).
• A self-exclusion or temporary account suspension request can be made at any time.

If signs of gaming addiction appear, seeking professional help is advised.

9 Data Protection and Privacy

joya9 b follows strict security measures when collecting, storing, and using members' personal information. All transactions and data exchanges are protected by SSL encryption. To learn more about how members' personal information is collected and used, please read our Privacy Policy.

Members' information is never sold to third parties. However, it may be shared with the relevant authorities in cases of legal obligation, anti-money laundering procedures, or court orders.

10 Limitation of Liability

10.1 Technical Errors

joya9 b is not liable for any loss caused by server outages, network issues, software errors, or disruption to third-party services. In such situations, affected bets or transactions will be reviewed before a decision is made.

10.2 Betting Risk

Online betting and gaming carry a risk of financial loss. Members use the platform with full awareness of this risk. joya9 b accepts no liability for compensation in respect of any money lost.

10.3 Third-Party Content

joya9 b hosts content from various game developers and software providers. Any errors in those third-party services are the responsibility of the relevant provider, not joya9 b.

11 Account Suspension and Closure

joya9 b may temporarily suspend or permanently close a member's account for any of the following reasons:

• Violation of any clause of the terms and conditions.
• Failure to cooperate with the identity verification process.
• Suspicion of fraudulent activity on the account.
• Extended inactivity (generally more than 12 months).
• The member voluntarily requests account closure.

Members will be notified in advance before an account is closed, though immediate action may be taken in cases of fraud.

12 Terms & Conditions Changes

joya9 b reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified in advance via email or through the platform for any significant changes.

Continued use of the platform after updated terms and conditions have been published will be considered as the member's acceptance of the new terms. It is therefore recommended that members re-read the terms and conditions after each update.

If any part of these terms and conditions is declared invalid by a court, the remaining parts will remain in effect.

13 Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact the joya9 b support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Chat directly from any page on the platform.
• Email: [email protected]

For answers to common questions about using the platform, visit our Frequently Asked Questions (FAQ) page — detailed answers are available there.

If you would like to learn more about joya9 b, you can read our About Us page.