joya9 b Privacy Policy

joya9 b ("we", "us", or "the platform") sets out its commitment to protecting the privacy of your personal information through this privacy policy. This policy explains what information we collect when you visit our website, create an account, or use our services, and how that information is handled.

joya9 b may collect information about you in a number of ways. The type of information collected depends on how you use our platform.

When you open an account at joya9 b, you are required to provide the following details:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank or mobile banking account details (for deposits and withdrawals)
• Permanent residential address

Please note that our services are for persons aged 21 or above only. Age verification at the time of registration is mandatory.

When you use joya9 b, certain technical information is recorded automatically:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and activity logs
• Session duration and login/logout dates

A record of every financial transaction is kept. This includes deposit and withdrawal amounts, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the time of the transaction, and the reference number.

We use cookies and similar technologies that store small data files in your browser. These help remember your preferences, maintain your login state, and improve site functionality. You can manage cookies through your browser settings, though doing so may limit the functionality of some services.

joya9 b uses collected information for specific and legitimate purposes. We never store your information unnecessarily or use it beyond its stated purpose.

Your personal information is used to confirm your identity, create and maintain your account, and prevent unauthorised access. Age verification (21+) and identity verification are essential parts of this process.

Payment information is necessary to receive deposits and process withdrawals. All financial data is protected by SSL encryption and is used only to complete transactions.

Our live chat and email support teams access your account information to resolve your issues quickly. This information is used solely for support purposes.

By reviewing your gaming activity, we can identify potentially problematic behaviour and provide assistance where needed. This monitoring is carried out as part of our Responsible Gaming policy.

We analyse the necessary information to ensure account security, detect suspicious transactions, and prevent money laundering. This is essential for the overall security of the platform.

Usage patterns are analysed to understand user experience and improve website functionality. This analysis is conducted in complete confidence.

joya9 b does not sell your personal information to third parties. However, there are specific circumstances in which information may need to be shared.

To complete financial transactions, necessary information is shared with our payment partners such as bKash, Nagad, Rocket, and Upay. These companies follow their own privacy policies and use information only for processing transactions.

We work with trusted technology partners for website operation, data storage, and security management. These partners operate under strict confidentiality agreements.

If information must be disclosed due to a court order, government directive, or legal requirement, we are obliged to comply with the law. Where possible, you will be notified in advance.

In the event of a business merger or acquisition, user information may be transferred. In such cases, the new entity will be required to follow this same privacy policy.

The security of your data is one of joya9 b's highest priorities. We use industry-standard security technologies.

All data transfers are secured through SSL (Secure Sockets Layer) encryption. Stored sensitive information is also kept in encrypted form, making unauthorised access entirely impossible.

Among our staff, only those who require access for their work can access user information. Every access is logged and reviewed regularly.

Our systems undergo regular security testing. It is our team's responsibility to identify and resolve any vulnerabilities quickly.

If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to minimise the damage.

joya9 b believes that you have clear rights over your own information. Your rights are summarised below.

You can view your stored information at any time by logging into your account. For more detailed information, you can contact our support team.

If there are any errors in your personal information, you can request a correction through your account settings or by contacting the support team.

You may request to close your account at any time. After the account is closed, certain information may be retained for a set period in accordance with legal requirements.

You can choose to stop receiving promotional emails or messages. This preference can be changed through your account settings or by contacting the support team. However, essential service-related messages cannot be turned off.

We retain your information only for as long as necessary. All information is kept while your account is active. After an account is closed, financial transaction records are retained for a minimum of five years in accordance with legal obligations. Other information is deleted within a reasonable timeframe.

Some information may be kept for a longer period for fraud prevention or dispute resolution purposes. In such cases, only the necessary information is retained.

joya9 b's services are for persons aged 21 or above only. We do not knowingly collect information from minors or anyone under the age of 21. Age verification at registration is mandatory. If we are informed that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

joya9 b may update this privacy policy from time to time. If any significant changes are made, we will notify you at your registered email address. Continued use of the site after changes are made will be taken to mean that you have accepted the updated policy.

The date of each update is noted at the top of the page. Our support team can provide a copy of a previous version upon request.

Our platform may contain links to third-party websites. These websites have their own privacy policies, and joya9 b is not responsible for how they collect or use information. You are advised to read their policies before visiting any third-party site.

If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is available 24/7 via live chat in both Bengali and English. You can also contact us by email: [email protected]

We take any privacy-related complaint seriously. After a complaint is raised via live chat, we aim to respond within the same session where possible. For more information, visit our FAQ page, which also covers privacy-related questions.